Frequently Asked Questions
Account & Login
How do I create an account?
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Creating an account is simple! Click the "Sign Up" button on the homepage, enter your email address, create a password, and verify your email. Once verified, you can start your self-assessment and invite people you trust to share their perspective.
I forgot my password. How do I reset it?
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On the login page, click "Forgot Password" and enter your email address. We'll send you a secure link to reset your password. If you don't receive the email within 5 minutes, check your spam folder or contact support@knowyourarea.net.
How do I update my profile information?
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Go to your account settings by clicking your name in the top-right corner, then select "Edit Profile." You can update your name, profile photo, and other personal details. Remember to click "Save Changes" when you're done.
Self-Assessment & Your Report
How do I get my report?
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Your report is built from two sides: your own self-assessment and the anonymous feedback of people you invite. Complete your self-assessment on the dashboard, then invite people you trust. As their responses come in, your report and perception gap fill in automatically.
How do I invite people to evaluate me?
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From your dashboard, open the invite panel to generate a private invitation link. Share it with people you trust — friends, family, coworkers. Their responses are anonymous, and you only ever see aggregated results, never who said what.
What is the Perception Gap?
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The Perception Gap is the difference between how you rate yourself and how the people you invited rate you, across each trait. A small gap means your self-image lines up with how others experience you; a large gap highlights a blind spot or a hidden strength to work on.
Are the evaluations of me anonymous?
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Yes. Feedback from the people you invite is always anonymous and shown only as aggregated scores. You never see who submitted what. We believe anonymity encourages honest, unbiased feedback without fear of awkwardness or retaliation.
How many responses do I need for an accurate report?
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Even a few responses give you useful signal, but the more people you invite, the more accurate and stable your report becomes. Partial responses still count toward your overall scores and perception gap.
Can I edit my self-assessment after submitting?
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Yes. Your self-assessment is yours — you can revisit and re-take it over time. Tracking how your self-ratings change alongside others' feedback is part of measuring your growth.
Privacy & Safety
Is my information kept private?
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Yes. Your account information, email, self-assessment, and report are private to you. The feedback others give you is anonymous and aggregated. We never share your personal data with third parties without your consent.
Who can see my report?
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Only you. Your report is private by default — there are no public profiles and nothing to claim. You choose if and when to share any part of your growth journey.
How do you keep feedback honest and safe?
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Feedback comes only from people you personally invite, and it's always anonymous and aggregated. We use account verification and pattern detection to protect against abuse, and multiple responses help balance out any outliers.
Technical Issues
The page won't load or is displaying incorrectly. What should I do?
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Try these steps:
1. Hard refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac)
2. Clear your browser cache and cookies
3. Try a different browser (Chrome, Firefox, Safari, Edge)
4. Disable browser extensions temporarily
5. Check your internet connection
If the issue persists, contact support@knowyourarea.net with your browser type and version.
1. Hard refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac)
2. Clear your browser cache and cookies
3. Try a different browser (Chrome, Firefox, Safari, Edge)
4. Disable browser extensions temporarily
5. Check your internet connection
If the issue persists, contact support@knowyourarea.net with your browser type and version.
My dashboard or charts aren't showing data. Why?
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This may be due to:
• Cached data - Try clearing your browser cache
• Not enough responses yet - Your perception gap and charts populate as invited people respond
• Incomplete self-assessment - Finish your own ratings so they can be compared
• Browser issue - Try refreshing or using a different browser
• Cached data - Try clearing your browser cache
• Not enough responses yet - Your perception gap and charts populate as invited people respond
• Incomplete self-assessment - Finish your own ratings so they can be compared
• Browser issue - Try refreshing or using a different browser
The print/PDF function isn't working. How do I save my report?
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Click the "Print" button on your report page. If it doesn't work:
1. Ensure pop-ups are enabled in your browser
2. Try using your browser's print function (Ctrl+P or Cmd+P)
3. Save as PDF by selecting "Save as PDF" in the print dialog
Contact support if you continue experiencing issues.
1. Ensure pop-ups are enabled in your browser
2. Try using your browser's print function (Ctrl+P or Cmd+P)
3. Save as PDF by selecting "Save as PDF" in the print dialog
Contact support if you continue experiencing issues.
How-To Guides
✍️ How to Complete Your Self-Assessment
Rate yourself honestly to set the baseline for your perception gap.
- Go to your dashboard
- Open the self-assessment
- Answer each question based on how you see yourself
- Review your responses
- Submit to set your self-rating baseline
📨 How to Invite People to Evaluate You
Bring in honest, anonymous feedback from people you trust.
- Open the invite panel on your dashboard
- Generate your private invitation link
- Share it with people who know you well
- They answer anonymously — you never see who said what
- Watch responses roll into your report
📊 How to Read Your Report & Perception Gap
Understand where your self-image and others' views align — or don't.
- Open your report from the dashboard
- Compare your self-ratings to others' aggregated scores
- Spot the largest perception gaps (blind spots and hidden strengths)
- Read the community summary for context
- Track how the gap narrows over time
🎯 How to Set Growth Goals
Turn insight into action on the traits that matter most to you.
- Identify a trait with a large perception gap
- Set a growth goal for it on your dashboard
- Re-take your self-assessment periodically
- Re-invite people for fresh feedback
- Measure progress as the gap closes
🖨️ How to Print or Save Your Report
Generate a PDF copy of your report for your own records.
- Navigate to your report page
- Click the "Print" button
- In the print dialog, select "Save as PDF"
- Choose your save location and click "Save"
- Alternatively, use Ctrl+P (Cmd+P on Mac) for browser print
🔒 How to Maintain Privacy
Keep your account and your growth journey secure.
- Your report is private to you by default
- Feedback you receive is always anonymous
- Use a unique, secure password for your account
- Avoid sharing your login credentials
- Log out when using shared or public computers
Still Need Help?
Our support team is here to assist you
⏱️ We typically respond within 24-48 hours
For urgent issues, please include "URGENT" in your subject line
When contacting support, please include:
- ✓ Your account email address
- ✓ A detailed description of the issue
- ✓ Screenshots (if applicable)
- ✓ Browser and device information
- ✓ Steps to reproduce the problem